Privacy request procedure · Effective 5 September 2026
You may request deletion of personal information connected to the Crescent Academy Management System or WhatsApp service by following the steps below.
How to submit a request
- Email info@crescentacademy.co.za with the subject “Personal information deletion request”.
- Provide your full name, contact number, relationship to Crescent Academy and, where relevant, the learner’s name and student number.
- Identify the information or service concerned, such as WhatsApp communication records, parent contact details or a user account.
- Do not send passwords, access tokens, banking PINs or unnecessary identity documents by email.
Verification and response
To protect learners, parents and staff, Crescent Academy may ask for reasonable proof of identity and authority before acting. The school will acknowledge the request, assess applicable legal and operational requirements, and communicate the outcome or any information needed to complete it.
What may be deleted
Information that is no longer needed and may lawfully be removed will be deleted or anonymised from active systems and handled through the normal backup-retention cycle. Where only an account or communication channel must be disconnected, access and future messaging may be stopped without deleting records that must lawfully remain.
Information we may need to retain
Certain learner, attendance, academic, employment, accounting, payment, security and legal records may need to be retained to comply with law, protect a child, resolve a dispute, prevent fraud or meet legitimate school recordkeeping duties. If deletion cannot be completed in full, Crescent Academy will explain the applicable reason and restrict further use where appropriate.
WhatsApp requests
You may ask Crescent Academy to stop WhatsApp communication and remove your number from optional messaging lists. Deleting information held independently by WhatsApp or Meta may also require using the privacy and account controls provided by those services.